RETURN & REFUND POLICY
Last Updated: January 27, 2026
At 2BLIND Commerce LLC, we stand behind the quality of our premium streetwear. If your purchase does not meet your expectations, we are here to assist you with a professional and straightforward return process.
RETURN ELIGIBILITY
To qualify for a return, the following conditions must be met:
• Window: Return requests must be submitted within 30 days of the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Packaging: Items must be returned in their original packaging.
• Hygiene & Quality Standard: For health and safety reasons, we cannot accept returns on apparel that shows signs of wear, perfume or smoke scents, or damage caused by improper washing.
2BLIND reserves the right to refuse returns that do not meet these strict criteria.
HOW TO INITIATE A RETURN
1. Contact Support: Email support@2blind.com with your order number and the reason for the return.
2. Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) and the address of our designated US Fulfillment Center.
3. Inspection & Refund: After receiving and inspecting your return at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 5–7 business days.
IMPORTANT: UNAUTHORIZED RETURNS
Please note that our Headquarters in Sheridan, WY, is an administrative office only and is not equipped to receive or process product returns.
• No Returns to HQ: Any packages sent to our 30 N Gould St address will be rejected or discarded.
• Mandatory RMA: All returns must be sent to the specific US Fulfillment Center address provided in your RMA instructions.
• Risk of Loss: 2BLIND Commerce LLC is not responsible for items sent to the incorrect address.
RETURN SHIPPING & INTERNATIONAL RETURNS
Customers are responsible for all return shipping costs. For all international returns, including those from Canada, items must be shipped back to our US Fulfillment Center. The customer is responsible for all applicable customs duties, taxes, and brokerage fees required for the return. We strongly recommend using a trackable shipping service, as 2BLIND is not responsible for return packages lost in transit.
NON-DELIVERY & THEFT CLAIMS
Claims regarding packages that are lost or stolen after a confirmed delivery by the carrier are handled strictly according to our Shipping Policy. A refund or replacement for stolen items is only possible if "Express + Theft Protection Shipping" was purchased at checkout to cover the liability.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or incorrect item, please contact us at support@2blind.com within 7 days of delivery. Please include your order number and photographic evidence. We will prioritize a replacement or a full refund at no additional cost.
EXCEPTIONS & NON-REFUNDABLE ITEMS
• Final Sale: Items purchased during promotional sales or using "Final Sale" codes are non-returnable.
• Gift Cards: Digital gift cards are non-refundable.
• Worn or Washed Apparel: Any item showing signs of use is strictly non-refundable.
EXCHANGES
We recommend returning the original item for a refund and placing a new order for the desired size. We only offer direct exchanges for items that arrive defective or damaged.
ORDER CANCELLATIONS
Orders can only be canceled if they have not yet entered the processing phase. Once dispatched, the standard return process applies.
CONTACT US
For any questions regarding our Return & Refund Policy, please contact:
2BLIND Commerce LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: support@2blind.com
